Refund policy

If you are not happy with a paid plan, you can ask for a full refund within 14 days of the first payment of your subscription, whether you pay monthly or yearly. You don’t have to give a reason. After the refund, your workspace moves to the Free plan, with nothing deleted.

After the first 14 days, payments aren’t refunded for the part of the period you haven’t used, and renewals aren’t refunded. You can cancel at any time instead: your plan stays active until the end of the period you paid for, then the workspace moves to the Free plan. Nothing is deleted: your music stays visible, playable and shareable.

This doesn’t limit your rights under the law. If the service doesn’t work as described, or if we take away something important you are paying for, you are entitled to a refund of the unused part of your period.

• Moving to a bigger plan or adding seats applies at once, and you pay only the difference for the days left in your period.
• Moving to a smaller plan or removing seats applies at the end of the period you paid for, so nothing is refunded for the current period.

Everything keeps working for 5 days while Polar tries the payment again and writes to you. After that, the workspace follows the Free plan’s rules until the payment goes through. Nothing is deleted, and everything comes back as soon as the payment succeeds.

• Open your orders from the link in the receipt email Polar sent you (or from Settings › Plan & usage › Invoices and payment method in Aerie); or
• write to support@dadaaudio.com from the email address you used to pay, saying which workspace or order it is about.

Refunds go back to the payment method you used, through Polar. Your bank or card provider may take a few days to show it.

If you are a consumer in the EU or the UK, you have a legal right to withdraw from an online purchase within 14 days. Because a subscription starts as soon as you buy it, at your request, this right can end once the service has been provided; our 14-day refund above applies anyway, so you can always get your money back within 14 days of your first payment.

Questions about payments or refunds: support@dadaaudio.com. A person answers.

DADAAUDIO · VAT number IT04021720547 · support@dadaaudio.com

See also our terms of service.